Everything Operational

Past Incidents

March 2025

System maintenance - 3/10/2025

Resolved

We continue to monitor, but no significant issues are being detected. Shutting down this alert now.

Mar 11, 2025 4:55 pm
Monitoring

We continue to monitor today's release. No major bugs reported - we fixed an issue with the Showtime Customers report and refunds were briefly disabled. The main impact continues to be customers with older, cached Javascript in their web browsers.

Mar 10, 2025 3:38 pm
Monitoring

We are hypermonitoring the deploy this morning. All seems to be going well. You may see an uptick in customer support issues where widgets are in use--these can happen due to older widget .js code being cached in their local web browser. They can hard refresh their brower or deleted saved files in their browser (or just wait a little while). This tends to affect people who have returned to your website after a recent visit.

Mar 10, 2025 12:20 pm
Monitoring

Please take note: Elevent will undergo some schedule maintenance and updates early morning on Monday, 3/10, at 5:00am EST.

While maintenance and new features get released steadily throughout the year, this scheduled service is particularly thorough--we will be monitoring more closely than usual as we are making some lower-level changes that we only make once or twice a year.

What we'll be watching most closely is the addition to offer different delivery methods for different product lines in the same shopping cart. This is a change that interacts with many parts of the platform--we ask that you do not dive in right away and start configuring significant changes to the delivery methods you offer for the next little while--not that we anticipate that's likely.

This change that paves the way for some other popular feature requests. In every situation, what your end customers will see when checking out (or at the Box Office) will not change at all until you use these new options.

Thank you.

Mar 7, 2025 9:38 pm
November 2024

Intermittency with Stripe payments

Resolved

Was resolved last night shortly after. We can confirm Stripe had a short service disruption, but we don't know the underlying cause.

Nov 12, 2024 1:13 pm
Identified

We're tentatively reporting that the incident is over. Will continue to monitor.

Nov 12, 2024 12:28 am
Identified

We're monitoring some intermittency in the Stripe service that is causing intermittent success processing payments. We'll keep you informed when normal service returns.

Nov 12, 2024 12:25 am